Landlord FAQs

Your Questions, Answered Honestly

Clear, straightforward answers to the questions landlords ask us most, with no jargon and no sales pitch.

Our Service

What you get when you work with us.

Money and Fees

How the numbers work, in plain terms.

Your Property

Setup, standards, and using it yourself.

Guests and Bookings

Who stays, and what happens when something goes wrong.

Marketing and Performance

How we fill the calendar.

Contracts and Control

The agreement, and how easily you can leave.

Getting Started

What actually happens next.

Find Out What Your Property Could Earn

Free, no-obligation estimate. Honest projections before you commit to anything.

Get Your Free Valuation

Your Questions, Answered Honestly

Our Service

What does full management include?

Which areas do you cover?

What makes you different from other management companies?

Will I have a point of contact who knows my property?

How often will I hear from you?

What reporting do I get?

How hands-off is it really?

Money and Fees

Will I really earn more than with a long-term let?

What are your fees?

How is short-let income taxed?

What does it cost to get started?

When do I get paid?

What happens to cleaning fees?

Who pays for utilities and consumables?

Your Property

Will my property get damaged?

What about local licensing, permits and regulations?

What about insurance?

Do I need to tell my mortgage lender?

How quickly can my property go live?

Does my property need to be furnished?

Can I still use the property myself?

Do you handle compliance and certificates?

What if my freeholder or building doesn't allow short-lets?

Guests and Bookings

How do you vet guests?

What if my neighbours complain?

Who deals with a guest problem at 2am?

Do you accept stag and hen bookings?

What happens if a guest damages something?

Do you do in-person check-ins?

What happens if a guest cancels?

Marketing and Performance

Where will my property be listed?

How do you set the nightly rate?

Who handles the photography and listing?

Do you take direct bookings?

Contracts and Control

What if I want to move back in or sell?

Is there a lock-in contract?

What's in the management agreement?

Can I switch from my current management company?

What if my property doesn't perform as expected?

Can I switch back to long-term letting later?

Getting Started

What's the first step?

Do you visit the property first?

What do you need from me?

Do I need to live nearby?

Find Out What Your Property Could Earn